Articles

 How to Pay an Invoice

How to Pay an Invoice Manage and pay your invoices easily through the Racklot client area....

 How to Open a Support Ticket

How to Open a Support Ticket Our support team is here to help. For the fastest response, please...

 Requesting a Server Reboot or OS Reinstall

Requesting a Server Reboot or OS Reinstall Soft Reboot (from SSH) If you have SSH access, you...

 How to Upgrade or Downgrade Your Server Plan

How to Upgrade or Downgrade Your Server Plan Requesting an Upgrade To upgrade to a more powerful...

 How to Cancel a Service

How to Cancel a Service Before You Cancel Back up all data from the server — once cancelled,...

 How to Update Your Contact and Account Details

How to Update Your Account Details Keep your contact information up to date to ensure you receive...

 How to Add or Remove a Payment Method

Managing Payment Methods Add a New Payment Method Log into your client area Go to Billing...

 Understanding Your Invoice and Charges

Understanding Your Invoice and Charges Reading Your Invoice Each invoice includes: Invoice...

 How to Enable Two-Factor Authentication on Your Account

Enabling Two-Factor Authentication on Your Client Account Two-factor authentication (2FA) adds a...

 How to Monitor Your Bandwidth Usage

How to Monitor Your Bandwidth Usage Understanding your bandwidth consumption helps you avoid...