Privacy Policy

Last updated: April 2025

RackLot (“RackLot,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and protect information gathered through our website and services.

Information We Collect

We collect information you provide when you register, place an order, or contact support, including contact details (name, email, phone), billing information, account credentials, and support correspondence. We also collect IP addresses, browser type, and pages visited automatically to diagnose issues and improve the site.

Cookies

We use cookies to maintain session state, remember login preferences, and deliver a consistent experience. You may disable cookies in your browser; however, some features may not function correctly without them.

How We Use Your Information

  • Provision, maintain, and support dedicated server services you purchase
  • Process payments and send billing notices
  • Respond to support requests and communicate service updates
  • Detect and prevent fraud, abuse, or unauthorized access
  • Comply with legal obligations

Third-Party Disclosure

We do not sell, trade, or rent your personal information for marketing purposes. We may share data with payment processors and infrastructure partners solely to fulfil your order, or when required by law, court order, or to protect the rights and safety of RackLot or our customers.

Data Security

We implement industry-standard security measures including encrypted transmission (TLS), access controls, and network monitoring to protect your information. No method of internet transmission is completely secure.

Data Retention

We retain your account information for as long as your account is active and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce our agreements.

Your Choices

You may request to review, update, or delete your personal information by contacting us at legal@racklot.com. You may opt out of non-transactional communications at any time via the unsubscribe link in any email we send.

Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from minors.

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated by posting a revised version on this page. Continued use of our services after changes are posted constitutes acceptance.

Contact

legal@racklot.com — RackLot, Dallas TX