How to Open a Support Ticket

Our support team is here to help. For the fastest response, please provide as much detail as possible.

Opening a Ticket

1. Log into your client area
2. Click Support → Open New Ticket
3. Select the relevant department:
   • Technical Support — server issues, connectivity, OS questions
   • Sales — upgrade inquiries, new services
   • Billing — invoice disputes, payment issues
4. Enter a descriptive subject line
5. Describe your issue in detail, including:
   • Your server's IP address
   • Steps you have already tried
   • Any error messages you have seen
6. Click Submit

Expected Response Times

• Technical issues: typically within 1–4 hours
• Billing inquiries: within 1 business day

For urgent issues such as a complete server outage, include URGENT in the ticket subject line.